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Go Harvey go – sort that laptop problem  

A reader contacted us after having “serious problems” with Harvey Norman, the electrical and furniture chain.

In April 2009 she bought an Acer laptop, at a cost of €600 together with a two-year extended warranty from Harvey Norman in Castlebar. In December last, she bought some DVDs but nine out of 10 of them failed to play on her machine. She took the laptop and DVDs to her nearest Harvey Norman store in Dublin and they agreed the problem was with the laptop. In the middle of January, Lavelle left the computer with them and three weeks later was contacted requesting her permission to send it away and she agreed.

“Some time later it was returned to the store but it didn’t work properly. I was informed that the factory settings needed to be restored. This was done and I received a call informing me that my laptop was now working properly. When I went to collect it, armed with my DVDs, the machine didn’t play the DVDs. They decided to send it away again.”

Источник:Irish Times